Data Deletion Requests
How to request deletion or restriction of account data while preserving required security and transaction records.
Submit a request
Contact support from the account email or provide information that reasonably verifies account ownership.
- Account email
- Username
- Reason for the request
- Requested scope
What may be retained
Security logs, fraud-prevention records, completed financial records and dispute evidence may be retained when required for legitimate operational or legal purposes.
What happens next
The platform reviews the request, confirms scope and communicates any data that must be retained or anonymized.
Frequently asked questions
Can all records always be deleted immediately?
No. Some records may need to be retained for security, accounting, disputes or legal obligations.
Can data be anonymized instead?
Where appropriate, identifying fields may be removed while preserving non-identifying operational records.