Refund and Dispute Policy
How task disputes, rejected work, cancelled tasks and payment corrections should be handled.
Before completion
A task can be revised, rejected, released, expired or cancelled according to the workflow. No reward is credited until completion.
After completion
Completed rewards should not be silently reversed. Corrections should use a separate auditable transaction and an administrator note.
How to dispute
Contact support with the task ID, claim ID, relevant timestamps and the specific decision being challenged.
Frequently asked questions
Does a rejected task create a reward?
No. Rewards are credited only after completion.
Can a paid payout be returned to pending?
No. Paid status is protected to preserve accounting integrity.